University Challenge: Part Five B

Suggestion To My Uni: Better organisation in the welfare building Pt 2

 

Update from last entry: I received an answer to the questions I wanted to ask Finance Guy and the answer was basically… ‘I don’t know’. Great… He gave me a bunch of other numbers to call and I was finally told by another Support Lady that I’m not entitled to any money to pay my therapy costs. I’m pretty worried about this because I know I have to keep seeing my therapist every week. My mother has suggested I bypass the welfare office and go direct to the people who assessed me for Disability Support in the first place… Watch this space…

 

I have a learning mentor who I see occasionally and because of poor planning, we rarely have a private room to meet up in. Obviously, the welfare building would be the best place to meet in but the few times she was able to book a room for us to use for an hour at a specific time, the following things happened:

 

-    We arrived to find the room already in use and no alternative available.

-         We began using a room, only to be interrupted by the university chaplain who apparently used it at that exact time each week!

-         We had to resort to using someone’s office because of a double-booking, which meant that another person was in the room working while I was talking about my problems.

 

(There’s really nothing worse than trying to talk about personal problems with someone shuffling papers in the background and whispering, ‘Don’t mind me!’ at various intervals…)

 

One morning we had a room booked for 12 o’clock, only to arrive and be told that the entire building was shut until 2 o’clock due to the Easter holidays! I admit this is a problem that at the moment may not have an answer just because Bath Spa’s campus is not very big, but there’s a definite communication problem here. I was asked recently why I haven’t complained yet but my answer was just that I don’t know who to complain to. The admin is so confusing, I have no idea who sorts anything out. Most of the staff have no idea who each other are…