Suggestion To My Uni: Better organisation in the welfare building Pt 1
Oh yes. This is a two-parter
The welfare office at my uni is a converted building that I think was originally going to be used for halls. As a result, it is cramped, dark and the idea that anyone in a wheelchair could comfortably get around it is pretty hard to believe. I have usually been able to make appointments to talk to someone about my problems which has occasionally been helpful. However, I have also been left in the lurch by staff members who don’t seem to understand how appointment-making works…
Last week, I had an appointment to talk to the finance officer regarding the amount of money I am entitled to next year. I’m pretty worried about how I’m going to survive next year with rising rent costs and having to see my £37-a-session therapist every week. I had a panic attack one day, then decided to email the woman I usually talked to at the welfare office. She didn’t suggest meeting, but passed on my desperate, I-don’t-know-what-to-DO-please-help-me email to the finance officer, who apparently was out of the office for another three days. O-K… I replied to her, cc-ing the finance officer, deciding I had to make some sort of link between the woman who listens to my depressed ravings and the Very Serious Money Man or else I wouldn’t be taken seriously. Needless to say, I was feeling a little out of my depth. On the day Finance Guy returned to his office he sent me a short email telling me to phone his office to arrange an appointment. I was a bit confused… Had he even read my very long, snot-dribbling, tear-stained email? Had Welfare Woman told him I hate using the phone? I had to go to work the next day, so I used my coffee break to phone him from my mobile outside the shop. Not ideal, I hate talking to official people, I hate using the phone and I hate using the phone in public but sometimes (as the Official People annoyingly point out) needs must… I gritted my teeth.
‘What can I do for you?’ he asked as soon as I got through to him. Again, confusion. He had my email presumably sitting in his inbox right in front of him, detailing exactly what my problem was. I awkwardly explained my worries again, glaring at any passers-by who could hear. We arranged an appointment for two days time (which was then Thursday at 11am). ‘I’ll just pencil you in,’ he said. So, silly me, I assumed he wrote things like this down…
Thanks to the massively helpful once-an-hour-in-the-holidays uni busses, I arrived at campus 50 minutes early on the Thursday and passed the time sitting in the library, feeling horribly nervous. The last time I had spoken to this guy, I had burst into tears because I felt so uncomfortable talking about my problems. I have no idea how student finance works, really, and I thought that he, the financial officer, might be able to help a tad. That time, he hadn’t suggested much and had looked suitably ‘Oh-dear-a-crying-girl’ awkward… I looked at the clock and felt sick. Five to eleven. Then I decided I was tired of feeling sick and downtrodden by uni, and did a Wonder Woman turnaround. I decided I was going to pick up all the courage I had, get in that office and demand the help I needed. I wasn’t going to take any shrugged shoulders, any ‘I don’t know what I can do’s. He was paid to do a job, I was paying to be at uni. I had the upper hand! I could do this!
I marched into the welfare building and went to his office. The sign on the door said ‘Closed’. ‘He must have forgotten to change it,’ I thought, foolishly. I knocked. No answer. I tried the handle. Locked. A woman walked out of the office next door.
‘Can I help you?’
‘I’m looking for Finance Guy,’ I mumbled, Wonder Woman disappearing.
She gave me a look like I’d actually said ‘Finance Guy’ and not Finance Guy’s name. ‘He’s at the Open Day all day today.’
There was a silence, like she expected me to slap my head and go ‘Of course. The Open Day!’ I didn’t, I just stared at her.
‘We had an appointment scheduled for today at 11,’ I said.
More silence. Then finally, as she realised I wasn’t going to turn tail and leave, she suggested I go and look for him (!!) and that ‘he might come back here for you, but I don’t know.’ I was incredulous. Do the words ‘scheduled appointment’ not mean anything at all?
Feeling like an idiot, I went and looked, but the building she suggested I look for him in was swarming with prospective students and parents and I didn’t feel anywhere near brave enough to set foot inside. (My friend later said I should’ve stormed right in and made a big fuss in front of everyone about how rubbish the university is and made them all go elsewhere!) Eventually, I decided to go back and wait in the welfare building in the small hope that he might come back. At 11:15, my friend walked in and I finally decided he wasn’t coming. We went off to have a Diet Coke and a rant in the canteen.
The next day I sent a very restrained email to him expressing confusion. His reply? ‘Sorry, we must have just missed each other’… I honestly didn’t know what to say.